Terms of Service

1. Acceptance of Terms

These Terms of Service (“Terms”) constitute a legally binding agreement between you or the entity you represent (“Client,” “you”) and Console Vertex Point Co., Ltd. (“Console Vertex Point,” “we,” “our,” or “us”), a company registered in Phuket, Thailand.

By accessing our website at https://consolevertexpoint.digital, submitting a diagnostic inquiry, or executing a Statement of Work (SOW) for application analytics and customer journey diagnostic services, you acknowledge that you have read, understood, and agree to be bound by these Terms.

2. Nature of Diagnostic Services

Console Vertex Point provides specialized technical analysis, customer journey mapping, telemetry auditing, and event taxonomy advisory for web and mobile software applications.

Our deliverables consist of diagnostic reports, forensic path matrices, JSON schema specifications, and technical engineering debriefs. All advisory guidance is intended to assist your engineering and product teams in making informed architectural decisions. Unless explicitly agreed upon under an expanded development contract, Console Vertex Point does not directly modify or deploy code into your live production repositories.

3. Data Confidentiality & Non-Disclosure

We recognize the highly confidential nature of your application architecture, event schemas, user volume, and behavioral telemetry.

• Mutual Confidentiality: All technical documentation, schema definitions, logs, and business communications shared between the parties are treated as Proprietary and Confidential Information.
• Sanitized Ingestion: Clients agree to provide event telemetry that has been sanitized or pseudonymized in accordance with applicable data privacy regulations, ensuring Personally Identifiable Information (PII) is removed or tokenized prior to transmission.
• Security Standards: We maintain strict technical and administrative safeguards to protect client data from unauthorized access or disclosure during the diagnostic period.

4. Intellectual Property Rights

• Client Materials: You retain full, exclusive ownership of your application source code, proprietary algorithms, telemetry streams, and pre-existing intellectual property.
• Diagnostic Deliverables: Upon full payment of the agreed milestone fees, you receive a perpetual, irrevocable, worldwide license to utilize, modify, and implement all custom diagnostic reports, path charts, and schema specifications produced specifically for your organization under the SOW.
• Pre-Existing Frameworks: Console Vertex Point retains ownership of its proprietary diagnostic methodologies, evaluation frameworks (including the 5-Stage Vertex Architecture), calculation models, and general analytical tooling.

5. Client Obligations & Preparation

To enable our analysts to perform the agreed diagnostic milestones within the scheduled timeline, you agree to:

1. Provide timely, secure read-only access to necessary event logs, data warehouse feeds, or staging environments.
2. Designate a technical liaison (Product Manager, Analytics Lead, or Engineering Lead) for milestone review sessions.
3. Notify us immediately of any changes to your tracking pipelines or schema during the active audit window.

6. Limitation of Liability

To the maximum extent permitted by applicable law in Thailand:

• In no event shall Console Vertex Point Co., Ltd., its directors, employees, or contractors be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data corruption, or business interruption.
• Our aggregate cumulative liability arising out of or related to any diagnostic engagement, whether in contract, tort, or otherwise, shall not exceed the total fees actually paid by you to Console Vertex Point under the specific Statement of Work giving rise to the claim.

7. Governing Law & Dispute Resolution

These Terms and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of the Kingdom of Thailand, without regard to its conflict of law principles.

Any dispute arising between the parties shall first be negotiated in good faith. If the dispute cannot be resolved within thirty (30) business days, it shall be submitted to the exclusive jurisdiction of the competent courts of Phuket, Thailand.

8. Contact Information

For inquiries regarding these Terms of Service, please contact:

Console Vertex Point Co., Ltd.
Office 7, 76 Placeholder Road, Phuket 00000, Thailand
Telephone: +66 76 000 307
Electronic Mail: hello@consolevertexpoint.digital