Privacy
Who we are
Console Vertex Point is the data controller for personal information collected through consolevertexpoint.digital and through our professional engagements.
Address: Level 10, 48 St Georges Terrace, Perth WA 6000
Email: hello@consolevertexpoint.digital
Phone: +61 8 5550 2180
Information we collect
- Enquiry forms: name, email address, optional engagement interest, and message content.
- Email and phone: correspondence you send us.
- Engagement materials: information necessary to perform observation or briefing work, which may include operator names, role titles, and incidental personal data visible in consoles or tickets you supply.
- Technical logs: standard server or host logs (IP address, browser type, timestamps) if enabled by our hosting provider.
- Cookies: see our Cookies page.
Why we collect it
We use personal information to respond to briefing requests, perform contracted engagements, invoice clients, improve our practice, and meet legal obligations.
Lawful basis and Australian Privacy Principles
We handle personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth) where applicable. Engagement contracts and consent forms may set additional rules for observation sittings.
Retention
- Enquiry messages: retained up to 24 months unless a longer period is required for an active engagement or dispute.
- Engagement records: retained for seven years for accounting and professional reference, or longer if required by law.
- Cookie consent preference: stored in your browser until you clear local storage.
Sharing
We do not sell personal information. We may share information with:
- Hosting and email providers who process data on our instructions
- Professional advisers (legal, accounting) when required
- Authorities when required by Australian law
International transfers may occur when a provider stores data outside Australia. In those cases we take reasonable steps to ensure comparable protection.
Your rights
Subject to Australian law, you may request access to, correction of, or deletion of personal information we hold about you. You may also lodge a complaint with the Office of the Australian Information Commissioner (OAIC). Contact us first at hello@consolevertexpoint.digital so we can attempt to resolve the matter.
Security
We use reasonable administrative and technical measures to protect information. No method of transmission or storage is completely secure; please avoid sending unnecessary sensitive data through the website form.
Children
Our services are directed to organisations and adult professionals. We do not knowingly collect information from children.
Updates
We may update this policy by posting changes on this page with a revised effective understanding from the publication date.